Privacy Policy

Last updated: 24 September 2026

This privacy policy explains how Cozy Mattresses collects, uses and protects your personal information when you visit our website or buy from us. We're committed to keeping your information safe and using it only in the ways described here.

Who we are

Cozy Mattresses is a trading name of Cozy Sofas Ltd, registered in England & Wales, company number 16034019. Our registered office is 353 High Street North, London, E12 6PQ. Cozy Sofas Ltd is the data controller for your personal information.

If you have any questions about this policy or your information, please email us at info@cozymatresses.co.uk.

Information we collect

Details you give us: Your name, delivery and billing address, email address and phone number when you place an order, contact us or sign up to our emails.
Order information: What you've bought, when, and how you paid. We do not see or store your full card details. These are handled securely by our payment providers.
Messages: Anything you send us by email, WhatsApp, phone or our contact form.
Website information: Information about how you use our website, such as the pages you visit, your device, browser and approximate location. This is collected using cookies and similar technologies (see "Cookies" below).

How we use your information

To process and deliver your order: Including contacting you about delivery and sharing your details with our delivery partners. (Legal basis: to fulfil our contract with you.)
To provide customer service: Answering your questions and handling returns, refunds and guarantee claims. (Legal basis: contract and our legitimate interests.)
To keep records: For accounting, tax and legal purposes. (Legal basis: legal obligation.)
To prevent fraud: Keeping our website and customers safe. (Legal basis: legitimate interests.)
To improve our website: Understanding how visitors use our site. (Legal basis: your consent, through cookies.)
To send marketing emails: Only if you've agreed to receive them. You can unsubscribe at any time using the link in any email. (Legal basis: your consent.)
To show you relevant adverts: On platforms such as Google, Facebook and Instagram. (Legal basis: your consent, through cookies.)

Who we share your information with

We never sell your personal information. We only share it with trusted companies that help us run our business, including:

Our mattress supplier and delivery partners: To make and deliver your order.
Shopify: Our online store platform, which hosts our website and processes orders.
Payment providers: Such as Shopify Payments and PayPal, to take payment securely.
Finance providers: If you choose to pay using a finance or pay-later option, your details will be shared with that provider so they can assess and manage your application.
Email and communication services: Such as Google, to send and receive emails.
Advertising and analytics partners: Such as Google and Meta (Facebook and Instagram), if you've agreed to cookies.
Professional advisers and authorities: Such as our accountants, or where the law requires us to.

International transfers

Some of the companies we work with, such as Shopify, Google and Meta, may store or process information outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as UK-approved contract terms, to protect your information.

How long we keep your information

Order records: Kept for 6 years, as required for tax and accounting purposes.
Customer service messages: Kept for as long as needed to resolve your query, and for up to 2 years afterwards in case of a guarantee claim.
Marketing: Kept until you unsubscribe.

Cookies

Cookies are small files stored on your device when you visit our website. Some cookies are essential to make the website work, such as keeping items in your basket. Others help us understand how our site is used and show you relevant adverts. We'll only use non-essential cookies if you agree to them through the cookie banner on our website. You can change your choice at any time through your browser settings.

Your rights

Under UK data protection law, you have the right to:

Ask for a copy of the personal information we hold about you
Ask us to correct information that's wrong or incomplete
Ask us to delete your information, where we don't need to keep it
Ask us to limit how we use your information
Object to us using your information, including for marketing
Ask us to transfer your information to another organisation
Withdraw your consent at any time, where we rely on consent

To use any of these rights, email us at info@cozymatresses.co.uk. We'll respond within one month.

Keeping your information safe

We use secure systems to protect your information. Our website uses encryption (SSL), and payments are handled by secure, trusted payment providers.

Children

Our website is not intended for children under 18, and we don't knowingly collect information from children.

Complaints

If you're unhappy with how we've handled your information, please contact us first and we'll do our best to help. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk or by calling 0303 123 1113.